Support

Last updated: May 19, 2026

We're here to help. The fastest way to reach us is by email.

Contact

We aim to respond to all support requests within 48 hours (business days). For urgent issues — account access problems, payment issues, or potential security concerns — please mark your email as "URGENT" in the subject line.

What to include in your email

To help us help you faster, please include:

A clear description of the issue
Your registered email or phone number (so we can find your account)
Your device model and operating system (iOS / Android version)
The Dietk app version (visible in Settings → About)
Screenshots or screen recordings if the issue is visual
Steps to reproduce the issue, if applicable

Common requests

"I can't sign in"

Make sure you're using the same sign-in method (Google / Apple / phone) you originally registered with
Check your internet connection
If the problem persists, email us with your registered identifier — we'll help you recover access

"The AI got my food wrong"

The AI estimates ingredients and calories from your photo. It is not always perfectly accurate. You can:

Edit the meal directly in the app to correct any value
Provide more detail in chat (for example, "no oil", "small portion")
Take a clearer photo from above the plate

We appreciate feedback on inaccurate analyses — it helps us improve.

"How do I delete my account?"

See our Delete Account page for full instructions. The short version: Settings → Delete Account inside the app.

"How do I export my data?"

Email us at support@dietk.app with the subject "Data export request". We will provide a copy of your personal data in a machine-readable format within 30 days, as required by applicable privacy law.

"I want to delete a specific meal or photo"

Open the meal in the app and use the delete option. If you cannot find it, email us with details and we will remove it for you.

"Can I use Dietk for fasting, specific diets, or cultural eating patterns?"

Dietk supports many dietary patterns including intermittent fasting, Ramadan fasting, vegetarian, low-carb, keto, and others. However, the Service is general wellness only — for any medical condition (including fasting with diabetes, pregnancy, or any other condition), please consult a healthcare professional.

Press and partnerships

For press inquiries, business development, or partnerships, please email support@dietk.app with the subject "Press" or "Business". We will route your message to the right person.

Reporting abuse or security issues

If you discover a security vulnerability in the Dietk Service, please report it responsibly to support@dietk.app with the subject "Security". We will respond as quickly as possible.

To report misuse of the Service or inappropriate behavior, use the same channel with the subject "Report".

Privacy and legal

For privacy requests (access, correction, deletion, complaints), see our Privacy Policy. For terms-related questions, see our Terms of Service.